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La Poste- PDRV
La Poste- PDRV
I designed the Prise de Rendez-vous feature for La Poste, France’s national postal service, enabling users to easily schedule in-branch appointments. The system improved customer flow and streamlined service access across the country.
Client
Docaposte
Year
2023
Category
UI/UX
Problem
Problem
Customers faced long wait times and unpredictable queues at La Poste branches, leading to frustration, inefficiency, and poor time management. There was no system in place to schedule or manage in-person visits in advance.
Customers faced long wait times and unpredictable queues at La Poste branches, leading to frustration, inefficiency, and poor time management. There was no system in place to schedule or manage in-person visits in advance.
Problem
Customers faced long wait times and unpredictable queues at La Poste branches, leading to frustration, inefficiency, and poor time management. There was no system in place to schedule or manage in-person visits in advance.
Research
Research
I conducted stakeholder interviews, analyzed user needs, and reviewed competitor systems to identify key requirements for La Poste’s new booking system. These insights guided the UX strategy and shaped the foundation of a user-centered experience from the ground up.
I conducted stakeholder interviews, analyzed user needs, and reviewed competitor systems to identify key requirements for La Poste’s new booking system. These insights guided the UX strategy and shaped the foundation of a user-centered experience from the ground up.
Research
I conducted stakeholder interviews, analyzed user needs, and reviewed competitor systems to identify key requirements for La Poste’s new booking system. These insights guided the UX strategy and shaped the foundation of a user-centered experience from the ground up.
Design Process
Design Process
The design process began with user research and stakeholder interviews to understand La Poste’s diverse audience and service needs. I developed personas, user journeys, and site maps to guide the user experience, ensuring a clear and accessible booking flow. These insights shaped the UI for both web and mobile, blending La Poste’s branding with intuitive layouts and responsive design to deliver a seamless, user-friendly appointment system.
The design process began with user research and stakeholder interviews to understand La Poste’s diverse audience and service needs. I developed personas, user journeys, and site maps to guide the user experience, ensuring a clear and accessible booking flow. These insights shaped the UI for both web and mobile, blending La Poste’s branding with intuitive layouts and responsive design to deliver a seamless, user-friendly appointment system.
Design Process
The design process began with user research and stakeholder interviews to understand La Poste’s diverse audience and service needs. I developed personas, user journeys, and site maps to guide the user experience, ensuring a clear and accessible booking flow. These insights shaped the UI for both web and mobile, blending La Poste’s branding with intuitive layouts and responsive design to deliver a seamless, user-friendly appointment system.
Result
Result
The new booking system reduced in-branch wait times by over 50% and significantly improved customer satisfaction. Appointment scheduling streamlined foot traffic, boosted operational efficiency, and offered users a faster, more predictable service experience—nationwide.
The new booking system reduced in-branch wait times by over 50% and significantly improved customer satisfaction. Appointment scheduling streamlined foot traffic, boosted operational efficiency, and offered users a faster, more predictable service experience—nationwide.
Result
The new booking system reduced in-branch wait times by over 50% and significantly improved customer satisfaction. Appointment scheduling streamlined foot traffic, boosted operational efficiency, and offered users a faster, more predictable service experience—nationwide.
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